Anthony Vadala
IT Generalist with a focus on Security Analysis and Systems Administration
Work Experience
Technical Support Specialist
Anthony's Computer Consulting
Remote
July 2009 – Present
Owner
Highlights
- Provide IT consulting services to give objective advice and recommendations
- Web Consultant for Mane Line Hair Design and The Forest City News
- Utilize my background from prior helpdesk positions to solve customer technical issues
- Use my knowledge of the VHS and 8mm formats to repair and digitize them for customers
Web Consultant
Highlights
- Coordinated the redesign of their online presence and currently maintain their website
- Utilized WordPress allowing the ability to publish current and archived news online
Web Consultant
Highlights
- Developed a web presence, utilizing BootStrap and social media, to attract potential clients
- Maintain the web presence on an ongoing basis
Senior Associate, Information Security Analyst
Highlights
- Utilized various SIEM technologies such as Splunk, QRadar, Microsoft Sentinel and LogRhythm to investigate security alerts
- Worked with internal implementation teams to tune siem configurations to make alerts to be more informative and useful to supported clients
- Contacted clients affected by high priority security incidents to give an overview and recommendations on how to precede
- Implemented automation of certain repetitive tasks using Microsoft Power Automate- Utilized various SIEM technologies such as Splunk, QRadar, Microsoft Sentinel and LogRhythm to investigate security alerts
- Worked with internal implementation teams to tune siem configurations to make alerts to be more informative and useful to supported clients
- Contacted clients affected by high priority security incidents to give an overview and recommendations on how to precede
- Implemented automation of certain repetitive tasks using Microsoft Power Automate
IT Coordinator
Highlights
- Oversaw internal IT projects including implementation of several SharePoint portals and automation of various tasks using Microsoft Power Automate
- Managed deployments of IT assets and acted as the point of contact for issues across the various Byler Holdings companies
- Implemented various security measures such as Microsoft MFA
- Helped onboard and train new employees with the various software that the company uses
Systems Administrator
Highlights
- Redesigned and managed the public facing Adams Cable website, webmail, and community cable channel
- Managed and deployed internal computer systems, dot matrix and laser printers, and servers
- Handled internal helpdesk issues
- Wrote support articles for customer use on the customer support portal
- Documented internal processes for CSR use on the internal company portal
- Integrated Nomorobo into customer VOIP service
- Implemented new customer support systems that include a ticketing system and website livechat
- Launched and managed an internal employee portal to centralize information for company use
- When needed, filled in for the Tier I Helpdesk (Internet Department) role
Tier I Helpdesk (Internet Department)
Highlights
- Provided technical assistance for internet and phone related issues
- Supported field technicians over the phone to resolve customer issues
- Handled customer accounts and over the phone payments
Information Technology Intern
Highlights
- Provided customer service by handling employee's technical questions, issues, and problems
- Supported and maintained existing computer systems and network infrastructure
- Created four Sisense business dashboards, utilizing SQL and Excel, for internal department business decisions
Help Desk Technical Support Analyst
Highlights
- Provided a first point of contact for students and staff seeking technical assistance for campus technology issues
- Utilized knowledge of computer systems to solve both hardware and software issues for students and staff
- Updated the helpdesk procedures to reflect the new versions of the helpdesk tools
Pennsylvania College of Technology
Williamsport, PA
August 2014 – December 2014
Help Desk Computer Lab Assistant
Highlights
- Provided a point of contact for students, faculty, and staff in the instructional and open computer labs seeking assistance
- Maintained the computers and printers in the instructional and open computer labs
Unpaid Internship
Highlights
- Utilized knowledge of virtualization to assist in upgrading the school's servers to the latest versions of SQL and VSphere
- Migrated the school’s local Exchange server to G Suite for Education
- Created and deployed Windows images for computer labs and student laptops
- Documented ports on the network switches and patch panels
IT Technician
Highlights
- Assisted in the network overhaul by running new ethernet cable, configuring access points, and installing network printers
- Created and deployed Windows images for school workstations
- Setup and calibrated over-head projectors in classrooms
Contact
Greater Harrisburg Area, PA USA
Education
-
2012 2016
Pennsylvania College of Technology
Bachelor's Degree
Information Technology: Network Specialist Concentration
-
2012 2016
Pennsylvania College of Technology
Competency Credential
Associate Web Design Specialist
-
2012 2016
Pennsylvania College of Technology
Competency Credential
National Security Telecommunications and Systems Security
Skills
Soft Skills
Analysis
Collaboration
Communication
Experimentation
Problem Solving
Public Speaking
Reliability
Time Management
Technical Skills
Cloud Administration
Computer Hardware
Computer Repair
Customer Service
Cyber Threat Hunting (CTH)
Hardware Virtualization
IT Operations
Large Enterprise
Log Analysis
Machine Learning
Networking
Risk Assessment
Security Information and Event Management (SIEM)
Task Automation
Technical Support
Troubleshooting
Web Design
Automation
Ansible
Automator
Chocolatey
Homebrew
WinGet
Microsoft Power Automate
Zapier
Cybersecurity
IBM QRadar
LogRhythm
Splunk
Microsoft Sentinel
Wireshark
General
1Password
Bitwarden
Freshdesk
Microsoft 365
Parallels
Trello
Visual Studio Code
VMware
Operating Systems
Arch Linux
Debian
Ubuntu
macOS
Windows
Version Control
Git
GitHub
GitLab
Web Development
Bootstrap
CSS
HTML
Jekyll
SASS
wiki.js
WordPress
Other
ArcGIS Server
Cloudflare
DigitalOcean
GLDS BroadHub
GLDS SuperController
References
Anthony is an energetic, self-motivated IT Professional. Extraordinarily diverse skill-set. Constantly up-skilling.